We are proud to be members of AITO, the Association of Independent Tour Operators. Our ideals ensure that we are in perfect synergy with AITO whom, as an affiliate organisation, enable us to trade with small, independent specialist companies who are also experts in what they do. AITO is an exclusive organisation, membership of which is subject to strict criteria being satisfied by a panel of the most experienced professionals in travel. As a family run, independent business with 30 years under our holiday planning belt, we are the perfect partner to AITO.
A strong relationship with professional tour operators is vital if we are to guarantee 100% client satisfaction and continued inspirational travel ideas. Many operators within the AITO family offer niche experiences and all offer exceptional service, tailormade by experts.
AITO work to a quality charter and the AITO 10 point promise which is as follows:
• We understand our clients and find the right holiday for them
• We go ‘beyond google’ to tell you more than you can find out on your own
• We do not just mindlessly book what you request but use our knowledge and experience to recommend what really is best for your needs
• We are creative and suggest alternatives if the first idea does not work for whatever reason
• We are independent and honest
• We are open with what we charge – in most cases there will be no extra charge fir our services compared to doing it yourself
• We provide reassurance. Your money is safe with us.
• We care
• We provide personal service in a self service world
• We are happy to be of service. You can always expect a friendly welcome.
For Symphony World Travel, being part of AITO resonates with the independence and expertise of the company and the desire to ‘think outside the box’. High standards and quality of service are the pinnacles of our success. We shy away from ‘mass market’ and move towards the innovative and bespoke. Many of our original clients are now booking their multi generational holidays with us and look to use for the best ideas.
For further information on our areas of expertise and how we can tailor make your inspirational holiday, please give us a ring or call in to see one of our travel experts.